In 2022, online marketplaces were the e-commerce channel offering the best customer experience in Indonesia, named by close to 80 percent of consumers surveyed. Meanwhile, shopping aggregator or delivery apps came in a distant second, with five percent saying they offered the best consumer experience.
Online shopping channels delivering the best customer experience in Indonesia in 2022
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Other statistics that may interest you Social commerce in Indonesia
Overview
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Social commerce usage
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- Premium Statistic Share of social media shoppers Indonesia 2022
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Social commerce platforms
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- Premium Statistic Commonly used social media platforms for social commerce Indonesia 2023
- Premium Statistic Commonly used social media platforms for social commerce Indonesia 2023, by gender
- Premium Statistic Commonly used social media platforms for social commerce Indonesia 2023, by age
- Premium Statistic Intention to shop on social media Indonesia 2022, by platform
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- Premium Statistic Online purchase channels delivering the best experience Indonesia 2022
Live shopping
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- Premium Statistic Consumers having already purchased via live commerce 2023, by country
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- Premium Statistic Most popular products bought from live shopping promotion Indonesia 2022
- Premium Statistic Interest in buying items from live shopping promotion Indonesia 2022
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- Premium Statistic Most preferred time to watch and shop from live shopping promotion Indonesia 2022
Consumer behavior and preferences
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- Premium Statistic Social commerce awareness Indonesia 2022
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Wunderman Thompson Commerce. (August 1, 2022). Online shopping channels delivering the best customer experience in Indonesia in 2022 [Graph]. In Statista. Retrieved June 08, 2024, from https://www.statista.com/statistics/1373813/indonesia-channels-offering-the-best-e-shopping-experience/
Wunderman Thompson Commerce. "Online shopping channels delivering the best customer experience in Indonesia in 2022." Chart. August 1, 2022. Statista. Accessed June 08, 2024. https://www.statista.com/statistics/1373813/indonesia-channels-offering-the-best-e-shopping-experience/
Wunderman Thompson Commerce. (2022). Online shopping channels delivering the best customer experience in Indonesia in 2022. Statista. Statista Inc.. Accessed: June 08, 2024. https://www.statista.com/statistics/1373813/indonesia-channels-offering-the-best-e-shopping-experience/
Wunderman Thompson Commerce. "Online Shopping Channels Delivering The Best Customer Experience in Indonesia in 2022." Statista, Statista Inc., 1 Aug 2022, https://www.statista.com/statistics/1373813/indonesia-channels-offering-the-best-e-shopping-experience/
Wunderman Thompson Commerce, Online shopping channels delivering the best customer experience in Indonesia in 2022 Statista, https://www.statista.com/statistics/1373813/indonesia-channels-offering-the-best-e-shopping-experience/ (last visited June 08, 2024)
Online shopping channels delivering the best customer experience in Indonesia in 2022 [Graph], Wunderman Thompson Commerce, August 1, 2022. [Online]. Available: https://www.statista.com/statistics/1373813/indonesia-channels-offering-the-best-e-shopping-experience/